FAQ

How can I use a website to effectively communicate with my Association members?

HOA WEB sites come fully equipped with broadcast email messaging, electronic forms and community forums. Administrators can utilize any of these features to communicate with the community or for the community to communicate with them. There is also an advanced feature that allows property managers and administrators to send voice messages to their community.

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Can HOA WEB connect to owner information from our accounting system?

In most cases, the answer is yes. Depending on your accounting package specific owner fields and transaction information can be directly integrated with HOA WEB. In other cases the information can be regularly exported from your accounting system and imported into HOA WEB. Your HOA WEB representative will evaluate your situation and provide you with a recommendation.

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I want to get started building soon, how fast is the turn around?

Website turnaround varies depending on your needs. Accounting integrated websites simply take longer to setup and test. Simple stand alone websites can be up and running in less than a week if the design and domain information can all be worked out in the same timeframe.

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We currently have websites through different providers. Can we switch to HOA WEB without a disruption of service?

Yes. Your HOA WEB implementation team will ensure that your switch is smooth and without service interruption. Your HOA WEB system will exist in a test environment until you are ready to make the switch.

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Will we need someone with technical or programming experience to help us with changes to content when we need it?

No. HOA WEB has a built-in, easy to use, content management tools which allow you to make the changes to standard pages. No programming knowledge or experience needed is needed.

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How can I encourage my Association members to use their website?

The key to getting Association members to start utilizing your website is to offer all the details they are already looking for on the website. Include important documents, forms, contact information and personal information updates for Association Members to make the most conveniently and safely on their website. There is no need to wait for something to be delivered, the office to open or for the property manager to be in the office to request information or updates. Utilizing a website saves everyone involved time with the ability to communicate electronically.

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